Got my ITIL Service Managers exams today and tomorrow, not looking forward to them i must say! 2 x 3hr written exams, the course tutor wrote 60 sides of A4 for each exam when he took them a couple of years ago!
:eek:
Good luck with the exams.
Curly
good luck KefKef - fingers crossed for you :xfinger:
DT.
Good luck Kef 
Best of luck :xfinger:
Good luck fingers crossed here for you 
Good luck mate.
I’m working up to that. Did the foundation a little while ago. The service manager is meant to be much harder…
Good luck lad!
good luck :xfinger:
You could say so. an example question from today was:
You are a service desk manager for a busy service desk, a manager from the business dept has asked you to investigate the reasons for the following:
Phone calls going unanswered
Incidents taking a long time to resolve
Problems staying open a long time
- What KPI’s would you review and why? (3x3 points)
- If the investigation was correct, what measures would you instigate to ensure these issues were addressed? (11 points)
Nice !!! 